Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags.

To start a return, you can contact us at thesapphire.boutique1@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thesapphire.boutique1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Final sale on jewelry, swimsuits or under garments.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We also cannot "cancel" any orders when you change your mind. Once your order goes through we are automatically charged a fee from our website provider and credit card processor.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Account Credit on Returns
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically receive an account credit within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesapphire.boutique1@gmail.com.